FAQs

    General

    Where can I buy Eatplanted?

    You can buy Eatplanted either directly from our Online store, in retail stores as well as in many restaurants. Find all locations in our Location finder

    How do I prepare Eatplanted correctly?

    For our meat to taste great, proper preparation is key. You can find many tips and tricks and delicious recipes at Recipes

    Why does Eatplanted look like animal meat?

    We humans are creatures of habit, as we all know. To have an impact on the planet, our eating habits need to change. The best way to do this is with a meat-like product that can be integrated into our eating habits. This is one of the best ways to promote a plant-based diet that even diehard meat eaters will enjoy. We know that old habits are hard to change, so we are trying to do our part.

    What sets Eatplanted apart from other suppliers?

    Eatplanted differs mainly in the following points:
    - Own production in Switzerland: We are very proud that we can produce our meat in our own production. This gives us full control over the whole process and allows us to further optimize our meat.
    - Short ingredient list: For example, our planted chicken has only few ingredients
    - No additives, no E-numbers, no artificial flavors, colors or other artificial additives.

    What is the shelf life of Eatplanted?

    If you order our meat via the online store, the best-before date is 20 days from shipment in refrigerated condition. In the retail trade, see the best-before date on the packaging.

    Can Eatplanted be frozen?

    Due to possible quality loss, we do not recommend freezing Planted. Products from the onlineshop are thawed or passively cooled from shipping. Packages in the retail trade are not frozen.

    Are Eatplanted products certified organic?

    At the moment our meat is not certified organic. The raw materials used are currently not organically grown. Unfortunately, at this time it is not possible to obtain organic plant protein raw materials of the quality and quantity we would need to produce our meat. However, we are constantly searching for and evaluating organic raw materials. We are working on being able to offer our meat in organic quality in the future. Together with the Federal Office for Agriculture, for example, we are currently examining whether we can start a pilot project for the production of yellow pea protein in Swiss organic quality.

    Where are Eatplanted products made?

    Our meat is produced in our own production facility in Kemptthal, Switzerland.

    How are Eatplanted products produced?

    The manufacturing process is called wet extrusion. Extrusion is a process used in the food industry for products such as peanut flips, cornflakes, spaghetti and now Eatplanted. It is central to the second generation of plant-based meat substitutes because it allows extracted plant proteins, which have a spherical shape at the microscopic level, to be transformed into the fibrous and stretched form of animal muscle fiber proteins. By rotating two screws, the ingredients are heated and pressurized in the extruder. At the same time, shear forces act as in a pasta machine. This produces a dough that is pressed through a nozzle and cooled inside. Thus, we can convert plant proteins into the fibrous structure of meat by applying only heat, pressure and shear. This innovative process mixes the best raw materials and selects the right parameters for our unique setup, without the need for chemical additives.

    B2B Foodservice

    I own a restaurant, retail, online shop or am a reseller and would like to become a customer, how do I get in contact with you?

    We are very happy about that! Please contact our Foodservice Team at hello.uk@eatplanted.com or fill in the form on the website .

    Can I receive free samples?

    Sure thing! Feel free to contact our Foodservice Team at hello.uk@eatplanted.com or fill in the relevant form on the website .

    Which products can I get as samples?

    We can send you samples (220g or 400g) of our entire product range.

    Where can I see B2B prices and conditions?

    We will be happy to advise you personally at hello.uk@eatplanted.com and provide you with your individual offer.

    What quantities can I purchase as a B2B customer?

    The minimum order quantity is 8 kg in total. This can include different products. Our foodservice products are available in 2 kg formats. There is no maximum quantity ;)

    How long does the delivery take?

    If ordering through MP it is next day delivery if ordering before 11am (outside London) If ordering through PGC it is order by Monday 11am to receive on Thursday

    Are the products shipped frozen?

    Yes, they are delivered to you at -18° without breaking the cold chain.

    Can I purchase the products online?

    Not yet, we are working on an online ordering platform for our B2B customers. Please send orders in writing to our UK order mailbox hello.uk@eatplanted.com.

    Events

    Can you visit the Eatplanted production?

    Of course! We have the first transparent alternative meat production in Kemptthal (Switzerland) and are happy to open our doors to curious and interested guests. We offer private planted.experiences for groups during the working week and on "Open Saturdays", an open day for everyone! You can buy tickets for you and your work colleagues, friends or family here .

    Where is the food truck stationed next?

    You can always find the current food truck route on our website . This is constantly updated.

    What menus do you offer in the food truck?

    We have a menu of six dishes consisting of our kebab, taco shells, schnitzel bread, bagel, pulled burger or chicken salad. If you don't like any of the dishes, we can also look at them individually and adapt them to your wishes, as long as they can be prepared in the truck.

    E-Commerce

    How can I change or cancel my order?

    If you would like to change or cancel your order, please contact us at hello.uk@eatplanted.com.

    I have received or purchased products/packages that are damaged. What can I do?

    If you have received or purchased a damaged product, please contact us immediately at hello.uk@eatplanted.com. Please send us a picture of the damaged product.

    I have received the wrong product/package. What can I do?

    If you have received an incorrect product or an incomplete order, please contact us immediately at hello.uk@eatplanted.com. In order for us to be able to help you as quickly as possible, please be sure to include your order number.

    I can no longer log in to my customer account. What can I do?

    If you can no longer log in to your account, try resetting your password. If this does not work, please contact us at hello.uk@eatplanted.com.

    Are the products delivered chilled?

    The products are passively cooled by insulation packaging and cooling elements for the period of dispatch. The products are not shipped frozen.

    What is the insulation packaging made of?

    The insulated bag is made of recycled waste paper and can be 100 % recycled. The cold packs are filled with water

    How can I dispose of the shipping materials?

    The packaging box can be recycled, but the insulation material cannot. So you can either throw it in the bin or save it for your next picnic! The cooling pads can be cut open and the liquid (water) emptied out. The cover can be disposed of in the residual waste.

    Can I return the shipping materials?

    The shipping materials cannot be returned at the moment.

    Which shipping service provider is used to send the orders?

    Orders in UK are shipped with DPD.

    How long does shipping take / what are the delivery times?

    Shipping is Monday to Thursday and takes between 1-2 days. We do not ship on Friday, as delivery on Saturday is not possible.

    How much are the shipping costs?

    Shipping costs £ 6,45. Shipping is free of charge for orders over £ 15.

    Do you offer vouchers?

    Sure! You can find our vouchers here . Please note that the vouchers are sent directly by mail. Physical vouchers cannot be purchased.

    Do you offer Eatplanted on a subscription basis?

    Our meat can be purchased by subscription . You can compose the subscription according to your wishes.

    How can I change or cancel my subscription?

    You can adjust or cancel your subscription in your customer account.

    What payment methods are available?

    In our online shop you can either pay by credit card (Visa, Mastercard, Amex), PayPal or ApplePay.

    Can I change my delivery address after placing an order?

    Once your order is registered with our shipping partner, we can no longer change the address. Please contact us immediately if you would like to change your address.

    How can I track my order?

    As soon as your order has been shipped, you will receive an email with the tracking link of your shipment.

    Ingredients

    Are Eatplanted products vegan?

    Our meat is 100% plant based, made from clean ingredients only and also marked with the V-label.

    What ingredients does Eatplanted consist of?

    Our meat consists of only a few ingredients, mostly water, pea protein, pea fibre, oat protein, sunflower protein, rapeseed oil and vitamin B12. Depending on the marinade, different spices, herbs and oil are added. We attach great importance to clean products, without additives. You can find detailed information about the ingredients and nutritional values of the individual products here.

    Is Eatplanted made from soy?

    No, we do not use soy for the production of our meat.

    Are Eatplanted products gluten-free?

    We do not use any gluten-containing ingredients or gluten as a binding substance in the production of Planted. However, due to the manufacturing process, we cannot completely exclude the possibility that minimal amounts of wheat come into contact with the meat. For eatplanted.pulled and eatplanted.schnitzel, we use sunflower and oat protein in addition to peas. The latter can cause problems for people with gluten or avenin intolerance.

    What are the nutritional values of Eatplanted?

    You can find the exact nutritional values of the individual productshere.

    I have a nut allergy, can I eat Eatplanted?

    Our meat does not contain peanuts or nuts. However, peas are legumes and people who suffer from severe allergies to legumes such as peanuts should exercise caution when consuming pea protein.

    Does the Eatplanted meat contain GMOs?

    Our raw materials are produced from GMO-free plants. Our vitamin B12 is obtained through fermentation and contains no GMOs.

    Where does the vitamin B12 used come from?

    The vitamin B12 we use is cyanocobalamin. This is produced biotechnologically (fermentation) and is GMO-free, vegan and therefore produced without animal products. It is added because it is not found in such high quantities in peas or rapeseed oil or plants in general. The supply of vitamin B12 is essential for a functioning metabolism and plays a key role for the blood, the nervous system and the brain.

    What is the shelf life of Eatplanted?

    If you order our products via online shop, the best-before date is 20 days from dispatch in a refrigerated state. In the retail trade, see the best-before date on the packaging.

    Can you freeze Eatplanted?

    Due to possible loss of quality, we do not recommend freezing Eatplanted. Products from the webshop are defrosted or passively cooled from the time of dispatch. Packages in the retail trade are not frozen.

    Are Eatplanted products organically certified?

    Currently our meat is not organically certified. The raw materials used are currently not organically grown. At present, it is unfortunately not possible to obtain organic plant protein raw materials in the quality and quantity that we would need for the manufacture of our products. However, we are constantly searching for and evaluating organic raw materials. We are working on being able to offer a product in organic quality in the future. Together with the Federal Office for Agriculture, for example, we are currently examining whether we can start a pilot project for the production of yellow pea proteins in Swiss organic quality.

    Production

    Where is the production of Eatplanted products located?

    All Eatplanted products are manufactured in our own production facility in Kemptthal, Switzerland. You can find more information about this here

    How are Eatplanted products made?

    The manufacturing process is called wet extrusion. Extrusion is a process that was originally developed for rubber processing, but since the 1960s has also been used in the food industry: for peanut flips, cornflakes, spaghetti and now Planted. To the second generation of plant-based meat substitutes this is essential because it allows the extracted plant proteins, which have a spherical shape at the microscopic level, to be transformed into the fibrous and stretched form of animal muscle fibre proteins. By rotating two screws, the ingredients are heated and pressurised in the extruder. At the same time, shear forces act as in a pasta machine. This creates a dough that is pressed through a nozzle and cooled inside. Thus, we can convert plant proteins into the fibrous structure of meat using only heat, pressure and shear. This innovative process mixes the best raw materials and selects the right parameters for our unique setup, without the need for chemical additives.

    How are Eatplanted raw materials transported?

    All raw materials are transported in containers and trucks, we do not fly raw materials in by plane.

    Products

    Where can I buy Eatplanted?

    You can either buy Planted directly in our online shop , in retail, restaurants or other shops. You can find all locations here

    How do I prepare Eatplanted correctly?

    For Eatplanted to taste great, the right preparation is essential. You can find many tips and tricks, delicious recipes and even our own cookbook here

    Why does Eatplanted look like animal meat?

    Humans are known to be creatures of habit. To have an impact on the planet, our eating habits need to change. The best way to do this is with a meat-like product that can be integrated into eating habits. This is one of the best ways to promote a plant-based diet that even stubborn meat eaters will enjoy. We know that old habits are hard to change and so we try to do our part.

    What distinguishes Eatplanted from other meat suppliers?

    Eatplanted differs from other meat suppliers mainly in the following points: - Own production in Switzerland: We are very proud to be able to manufacture our products in our own production. This gives us full control over the entire process and allows us to further optimise our products. - Short ingredient list: Our products have only a few ingredients! - No additives: All Eatplanted products are made from only natural ingredients and contain no additives.

    Sustainability

    Is Eatplanted more sustainable compared to animal products?

    Yes, compared to conventional meat production, Planted emits up to 85 % less greenhouse gases and uses up to 63 % less water. You can find more information about sustainability and the savings per product here: --> link to Sustainability

    Why can't all raw materials be sourced from Switzerland?

    The local cultivation of our raw materials is very important to us. Unfortunately, there is currently a lack of processing capacity in Switzerland to produce high-quality protein meals from the protein seeds (mostly legumes), which is why we source them from nearby foreign countries. In addition, the variety or protein content and composition of the respective plant is often not yet adapted to the application, in our case wet extrusion, so there is still a lack of know-how. Together with the Federal Office for Agriculture, we have launched a pilot project for the cultivation and processing of Swiss yellow pea proteins. In the launched project, our team wants to concretely investigate the suitable variety as well as the further processing into protein flours, so that these raw materials can also be sourced from Switzerland in the near future. We are also a member of the Swiss Protein Association (Swiss Protein Associationin order to promote the topic of alternative proteins on the political agenda.

    How is biodiversity dealt with in the selection of products?

    The sustainable and local cultivation of our raw materials is very important to us. In our products, we use a variety of proteins from plants, thereby promoting diversity in the cultivation of plant proteins and enabling a balanced diet. Pea proteins and plant fibres are Eatplanted's main raw materials and make up the majority of our total amount of purchased ingredients. Other protein sources include oats and sunflower. We mainly use yellow peas as a protein source for our products, mostly sourced from Western Europe. All purchased raw materials are GMO-free and are not grown in biodiverse rainforest areas.

    Are the products produced in an environmentally friendly way?

    We use electricity from 100 % Swiss hydropower for our production in Kemptthal (Switzerland). And to ensure that no energy is wasted, we recycle the heat generated in the production process and use it to heat our offices and other parts of the building. To reduce water consumption as much as possible, we have implemented water conservation measures throughout the company. Learn more about sustainability at Planted in our sustainability report (link directly to the file).

    How sustainable is pea protein?

    The cultivation of yellow peas has some ecological advantages. As a legume, they are able to fix nitrogen from the atmosphere with the help of soil bacteria. This leads to improved soil health and quality as the plant naturally returns nitrogen to the soil. After harvesting, the peas are processed into nutrient-rich flour, focusing on an animal-meat-like nutritional composition with high protein and low carbohydrate content. The pea fibres and proteins mostly come from Western European countries so that we can ensure quality and a short transport route to Switzerland. With our production, in contrast to traditional meat production, we skip the animal in the value chain, i.e. the peas that are grown can be used directly for further processing and are not still used to feed farm animals. As a result, our value chain has lower water consumption, less land use and lower greenhouse gas emissions.

    How sustainable is the procurement of raw materials?

    In addition to quality and safety, we place particular emphasis on identifying and avoiding social and environmental risks in our supply chain. Our guideline for suppliers defines criteria for sustainable cooperation based on the ILO labour standards and the UN Guiding Principles on Business and Human Rights and describes the avoidance of environmental pollution. This policy is currently being communicated to our key suppliers.

    How does Planted support the circular economy?

    Wherever possible, we procure raw materials using a circular economy approach in order to be able to produce in an even more resource-efficient way. This enables us to make an even greater contribution to a sustainable world food system with our products. To reduce waste and emissions, material and energy cycles are closed whenever possible and by-product flows from other value chains are harnessed. For example, the pressed sunflower seeds used to produce planted.pulled are a high-quality by-product stream from sunflower oil production that unfortunately too rarely ends up on consumers' plates. This is where we come in to create an even more sustainable product with planted.pulled.

    What is Planted doing about food waste?

    We believe in using scarce resources sparingly and responsibly. That is why we are continuously working to optimise our production processes and avoid waste wherever possible. For example, we have introduced a project that allows us to recycle scrap from our production. Such rejects occur when our machines are not yet fully heated or when parts of the product do not meet quality standards, for example. With the new process, we have been able to reduce losses by over 80 % and thus take action against food waste. We always want to improve and have therefore set ourselves the goal of achieving 100 % reduction.

    How is the CO2 and water footprint of Planted products calculated?

    For the carbon footprint, the entire life cycle of our products was evaluated. For this, we work together with the independent institute Eaternity. They looked at our products from cradle to grave. From the cultivation and harvesting of the ingredients to the processing and transport, the energy consumption in our production facility, the storage and transport to the shops and the disposal of the packaging - everything was included. These calculations are particularly important for us because they show us in which areas we can still improve and where we can best start. https://eaternity.org/foodprint/database

    Where do the figures from the comparison with animal products come from?

    The comparison with animal products was carried out by the independent institute Eaternity. Using the example of planted.chicken, the footprint is compared with that of a conventionally reared Swiss chicken (breast). The figures are compared on a cradle-to-gate basis for the planted.chicken with those of the animal chicken - i.e. from production until the finished product leaves the factory. here

    Packing

    What is the product packaging made of?

    So far, we could not find a convincing solution that allows us to do without plastic completely. Nevertheless, we are working to continuously reduce the amount of plastic used in our products. It is also important to us to ensure that our packaging can be added to existing waste collection/recycling infrastructure. We are always looking for the best solutions to consider durability, functionality and the environment. Therefore, we continue to use FSC-certified cardboard. The FSC certificate ensures that the material used is sourced from well-managed forests. Our cardboard packaging can be recycled through the local cardboard/waste paper collection.

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